At Affolie, we value your trust and are dedicated to providing exceptional products and service. If your order does not meet your expectations for any reason, we are here to assist you. Please review the following details of our Return and Refund Policy.

Key Definitions:

• Company: Affolie, also referred to as “We,” “Us,” or “Our.”
• Goods: Products available for purchase through our Service.
• Orders: Your requests to purchase Goods from us.
• Service: Refers to the Affolie website, accessible at Affolie.shop.
• Website: The official Affolie site.
• You: Any individual or entity using our Service.

Your Right to Cancel

You have the right to cancel your order within 9 hours of placing it, no questions asked. The cancellation window closes 9 hours after the order is confirmed. To cancel:

• Email us at [email protected]. Once we confirm your cancellation, we will process a full refund to your original payment method within 3 days. No additional fees will apply.

Return Eligibility

Returns are accepted under the following conditions:

• The item is defective or damaged.
• The item received does not match your order (e.g., incorrect size, color).
• The item significantly differs from its description on the website.

We reserve the right to refuse returns that do not meet these criteria.

Return Process

If you qualify for a return, we will email you a prepaid return label, so you won’t need to cover the shipping costs.

Refund Policy

Refunds are issued once the defect or issue with the product has been confirmed. Refunds will not be provided for orders canceled outside the 9-hour window. If you choose to keep an item, we may offer a partial refund. Refunds are typically processed within 1-3 business days, though this may vary depending on your payment provider.

Gifts

For items purchased as gifts and shipped directly to the recipient, we will issue a gift credit for the return amount. If the item was not marked as a gift, the refund will be processed to the original purchaser.

Need Assistance?

If you have any questions regarding our Return and Refund Policy, feel free to contact us at:

• Email: [email protected]

Affolie is committed to providing a seamless shopping experience and ensuring your satisfaction. We’re here to help with any questions or concerns!