FAQ
General Questions
Q: What types of backpacks does Iopiax offer?
A: Iopiax offers a range of backpacks, including everyday, travel, and outdoor models. Each is designed to combine functionality, style, and durability to meet different needs.
Q: Are Iopiax backpacks water-resistant?
A: Many of our backpacks feature water-resistant materials to protect your belongings from light rain and splashes. Please refer to the specific product description for more details.
Order & Shipping
Q: Where does Iopiax ship to?
A: We currently offer free shipping on all orders to the United States and the United Arab Emirates.
Q: How long will it take to receive my order?
A: Orders are processed within 1 to 3 business days (Monday to Friday) and typically arrive within 7 to 15 business days after dispatch. Please note that shipping times may vary based on your location.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can monitor its progress in real-time.
Q: Can I change my shipping address after placing an order?
A: Unfortunately, we are unable to change the shipping address once an order has been processed. Please double-check your information before completing your purchase.
Returns & Exchanges
Q: What is your return policy?
A: We offer easy returns within 30 days of receiving your order. Items must be unused, in their original condition, and with all packaging and tags intact. For more details, please visit our Return & Refund Policy page.
Q: How do I initiate a return?
A: To initiate a return, contact our customer support at support@iopiax.com with your order number and the reason for the return. We will provide you with further instructions.
Q: Who is responsible for the cost of return shipping?
A: The customer is responsible for return shipping costs, except in cases where the item is defective or damaged.
Q: Can I exchange my backpack if it is defective or damaged?
A: Yes, if you receive a defective or damaged item, please contact us at support@iopiax.com. We will arrange an exchange and cover the cost of returning the defective item.
Product Care
Q: How should I clean my Iopiax backpack?
A: We recommend spot cleaning with a mild detergent and lukewarm water. Avoid machine washing, as it may damage the fabric and structure of the backpack. For more details, please refer to our Care & Instructions page.
Q: Are there any special care instructions for water-resistant backpacks?
A: To maintain the water-resistant coating, consider reapplying a water-repellent spray every few months. Let your backpack air dry completely if it gets wet.
Payment & Security
Q: What payment methods does Iopiax accept?
A: We accept all major credit cards, including Visa, MasterCard, and American Express, as well as digital payments like PayPal.
Q: Is my payment information secure?
A: Yes, we use secure encryption technology to protect your payment details. Your privacy and security are our top priorities.
Order Issues
Q: I haven’t received my order. What should I do?
A: If your order hasn’t arrived within the expected delivery window, please check the tracking information provided. For further assistance, contact us at support@iopiax.com, and we’ll be happy to help.
Q: I received the wrong item. What should I do?
A: If you receive the wrong product, please contact our support team at support@iopiax.com with your order details. We will arrange for the correct item to be sent to you and cover any return shipping costs.
Q: My backpack arrived damaged. What should I do?
A: We’re sorry for the inconvenience. Please reach out to support@iopiax.com with photos of the damaged item and your order number. We’ll arrange for a replacement or refund.
Contact Us
Q: How can I contact Iopiax customer service?
A: You can reach our customer support team via email at support@iopiax.com. We’re available Monday to Friday and strive to respond to all inquiries within 24-48 hours.