1. SHIPPING:

we offer free standard shipping to the United States and the United Arab Emirates. Orders are processed within 1-3 business days, delivered within 7-15 business days. Real-time tracking provided. Contact us for any assistance.

2. RETURN:

Our return policy allows for returns within 30 days of delivery, with no restocking fee and free return shipping. Items must be in new, unused condition with original packaging. Refunds are processed within 7 business days. Contact us for exchanges or damaged items.

General Care Tips

1. Regular Cleaning: Clean your backpack regularly to remove dust, dirt, and stains. Use a soft cloth or brush to gently remove loose dirt from the exterior.
2. Avoid Overloading: Overpacking can cause stress on zippers, seams, and straps. Stick to the recommended weight limit to maintain the integrity of your backpack.
3. Proper Storage: Store your backpack in a cool, dry place when not in use. Avoid exposure to direct sunlight for prolonged periods, as it may cause fading or damage to the materials.

Cleaning Instructions

Spot Cleaning:

• Mix mild soap with lukewarm water.
• Use a soft cloth or sponge to gently dab the affected area.
• Wipe off excess soap with a damp cloth and let it air dry.

Deep Cleaning:

• Empty your backpack and shake out any loose debris.
• Fill a basin with lukewarm water and mild detergent.
• Use a soft brush or cloth to clean the exterior and interior surfaces.
• Rinse thoroughly with clean water and let it air dry in a shaded area.
• Do Not: Use bleach, harsh chemicals, or put your backpack in the washing machine, as these can damage the fabric and zippers.

Water-Resistant Backpacks

• Reapply Water-Repellent Spray: If your backpack has a water-resistant coating, consider reapplying a water-repellent spray every few months to maintain its effectiveness. Be sure to use a spray designed for the fabric of your backpack.
• Drying: If your backpack gets wet, air dry it completely before storing to prevent mold and mildew.

Zipper Maintenance

• Lubricate Zippers: Occasionally lubricate zippers using a zipper lubricant or wax to ensure smooth operation.
• Check for Debris: Regularly inspect zippers for dirt or particles that may cause snags, and clean them with a soft brush if needed.

Strap Care

• Adjust Straps Properly: Ensure the straps are adjusted to distribute weight evenly and avoid unnecessary strain on specific areas.
• Inspect for Wear: Periodically check for any signs of fraying or damage. If you notice any issues, consider contacting our customer support for advice or repair options.

Stain Removal

• Oil & Grease: Sprinkle a small amount of cornstarch or baby powder on the stain to absorb the oil. Gently brush it off after a few hours, then clean as usual.
• Ink & Dye: Dab a small amount of rubbing alcohol on a cotton cloth and gently blot the stain. Rinse with clean water and air dry.

Important Reminders

• Avoid Machine Washing: Machine washing can damage the materials and structure of your backpack. Hand cleaning is always recommended.
• Do Not Iron: Never iron your backpack, as the heat can ruin the fabric and any applied coatings.

Need Assistance? If you have any questions or need further guidance on caring for your Iopiax backpack, please don’t hesitate to reach out to our support team at:

Phone: +1 3158550214

Email: support@iopiax.com